Caribou is looking for a Health Planning Coordinator to join our Business Development team. We're looking for someone that loves helping consumers make sense of healthcare and wants to be part of a small but ambitious team.

In this role, you will be responsible for using Caribou's proprietary algorithms to analyze health and financial data from clients (our “Members”) to deliver HealthPlan Analyses, outlining healthcare spend cost predictions and matching insurance plans to their health needs, preferences, and budget. Our Members span all demographics, from working professionals (employer-sponsored plans), to pre-65 retirees (individual Marketplace plans) to Medicare beneficiaries.

Eventually, this will transition into a Member-facing role at which time the Health Planning Coordinator will have direct conversations with Members in helping them explain the results of the analysis and talk about enrollment steps.

Other tasks involve:

• Delivering results to Members via Caribou's software, ensuring debrief meetings are scheduled and managing the relationship with our partnered Firms
• Assisting with various tracking metrics, inputting data into dashboards for Caribou to use internally and to share with our partnered Firms
• Helping with marketing & Member experience initiatives such as creating branded FAQ/How-To guides, resource folders, internal cheat sheets and more (we're open to ideas!)

About Caribou

Healthcare is currently the biggest financial concern for Americans. There is no foreseeable change in rising healthcare costs and financial advisors are experiencing market pressure to adopt new solutions to differentiate themselves. That's where Caribou comes in: we help financial advisors plan for and navigate the complexities of healthcare to expand their offerings and build stronger client relationships.

Our team is fully distributed and we like to hang out digitally (not only because of COVID, but because we're literally all over the world .. US, Mexico, Serbia, Canada, Angola and South Africa). We do our best to chill, have fun, and let off steam either by playing Among Us (and other games) or just having lunch / dinner together to get to know each other better.

A (sly) screenshot of one of our weekly meetings:

What we're looking for

Required

• You have a deep passion for healthcare innovation
• You have benefits experience (Medicare, Marketplace, and/or group/employer-sponsored plans) and knowledge of how health insurance works in the United States (how people access it based on demographic, basic terminology, etc.)
• Incredible attention to detail
• Exceptional customer service skills
• Ability to work in high-pressure settings